Privacy Policy

1 Introduction & Scope

Welcome to Kamal Logistic (“we”, “our”, or “us”). Kamal Logistic operates as a premier surface road transport and logistics service provider headquartered in Vadodara, Gujarat, India. We specialize in point-to-point goods transportation, full truckload (FTL) services, commercial shipping, and industrial cargo movement across Gujarat, Maharashtra, and North India corridors.

We hold utmost respect for the privacy and confidentiality of our corporate clients, consignors, consignees, and website visitors. This Privacy Policy sets forth our clear, transparent standards regarding the collection, handling, and safeguarding of transit-related inquiries submitted through our digital touchpoints.

2 Information We Collect

When you interact with our website to request freight rate estimates, check vehicle availability, or establish corporate logistics partnerships, we collect only the minimum business information required to execute your operational request:

• Contact Details: Full Name, Company / Enterprise Name, Business Phone Number, Official WhatsApp Number, and Email Address.
• Transit Inquiry Specifications: Origin and destination locations, cargo type (e.g., engineering goods, raw materials, palletized cargo), approximate gross weight / tonnage, preferred vehicle type (open body, flatbed, container trailer), and target dispatch schedules.
• Technical Web Logs: Minimal non-identifiable technical data such as browser category, operating system, network IP address, and referring URL, captured automatically by standard web server hosting logs strictly for system diagnostics and security monitoring.

3 Zero Server Storage & Direct WhatsApp Routing

By removing persistent customer database storage from our public web portal, we drastically minimize the risk of unauthorized database access, third-party data breaches, or credential harvesting. Once your transit requirements are formatted in your client browser, they are routed through end-to-end encrypted messaging directly to our authorized operational dispatch coordinators.

4 Ad Network & Search Engine Compliance (Google, Meta, Bing & Yahoo)

In full accordance with advertising transparency guidelines stipulated by Google Ads, Meta (Facebook/Instagram) Ads, Microsoft Bing Ads, and Yahoo Search:

• No Third-Party Profiling or Data Brokering: We affirm unequivocally that personal information, contact credentials, or freight inquiries are never sold, rented, monetized, or shared with external data brokers or advertisers for behavioral profiling.
• Performance Measurement & Cookies: Our website may use standard session identifiers and minimal analytics tags strictly to evaluate aggregate website traffic, optimize campaign deliverability, and analyze website speed and usability.
• User Discretion & Cookie Management: Users maintain complete authority to disable, restrict, or clear cookies through their browser preferences without losing access to our contact details or service catalogs.

5 Data Security Measures

We employ multi-tiered technical safeguards to protect data transmission across our digital channels:

• HTTPS / SSL Protocol: All web sessions are encrypted using enterprise-grade Secure Sockets Layer (SSL) / Transport Layer Security (TLS) certificates, preventing eavesdropping or interception of communications.
• Client-Side Sanitization: Inquiry inputs undergo automated client-side sanitization to filter out malicious scripts, command injections, and suspicious payload strings before message compilation.
• Restricted Operational Access: Contact details received on operational devices are restricted solely to authorized freight dispatchers bound by strict confidentiality obligations.

6 Grievance Officer & Contact Details (Indian IT Act & DPDP Act)

In accordance with the Information Technology Act, 2000 (including the Information Technology Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011) and the Digital Personal Data Protection (DPDP) Act, 2023 of India, the designated Grievance Officer for data protection inquiries is detailed below: